Returns and Refunds:

We hope you will be completely happy with your purchase.  However, if you are unhappy with any aspect of our products or service, or if you change your mind, please see our terms below.

If you change your mind:

If you change your mind about a purchase, you must contact us in writing (either by email or letter) within 14  days of placing your order to request a refund.  We will issue a refund within 14 days of the item(s) being received by us.  Our refund will include the amount you originally paid for delivery, but you must bear the postage cost for the item(s) to be returned to us.

If your product is faulty:

If your product is faulty, you must contact us within a reasonable timescale.  We will, in most cases, offer you a full refund, exchange or repair.  If we agree to issue a refund, you must return the goods to us within a reasonable timescale.  Our refund will include the amount you originally paid for delivery.  It will also include the amount you paid to return the item(s) to us.  The refund will be issued by us within 14 days of the item(s) being received by us.


For hygiene reasons, earrings cannot be returned or refunded, unless they are faulty.

Correspondence & return address:

Joyella Jewellery, Accessories & Gifts, 9 Frost Mews, South Shields, Tyne and Wear, NE33 4AL.  Email: joyellajewellery@yahoo.co.uk.

Privacy and Data Protection:

Please be advised your privacy and security are very important to us.  We will not share your email address, delivery address or any other details with any third parties.

Product Details - Size and Colour:

Please pay close attention to the sizes given in the description of each item.  This is especially important when considering necklaces and bracelets.  For example, some necklaces are the 'choker' style and are therefore very short in length.  We photograph our jewellery to ensure the detail and overall shape are as clear as possible; it is not always possible, however, for the length of an item to be clearly represented.

Whilst every care has been taken to ensure our photographs indicate the true colour of items, please be advised that 100% accuracy may not be possible, due to the display settings of individual computer screens.